A very handy toolset released by APQC (American Productivity & Quality Center) - for those undertaking a process modelling, organisational change management, needs analysis or architecture (bus or tech) exercise.

http://www.apqc.org/process-classification-framework

Allows you to apply an ‘industry neutral’ process hierarchy to accelerate tasks such as impact assessments, requirements analysis, architectural fit, OD&D, job/role definition etc…

What I like about the PCF is that it:

  1. It can help accelerate the usually tedious task of defining a basic process hierarchy;
  2. It helps us as facilitators challenge the common assumptions that all of our processes are ‘special’ or ‘unique’ (esp. for shared services); and
  3. Makes more time to focus on the applications of a process model – for detailed role/job definition, business requirements analysis or informed organisational design.

When applying it to my clients businesses, I will be sure to set a very clear expectation that it’s not intended to be a panacea, rather an accelerator.

Anyone seen anything similar and outstanding?  Leave your comments below…